Refund policy

Try before you pay

FixMyMesh gives you 3 full tests for free, on your own files, with nothing held back. That is the honest way to know whether it works for you, and we would rather you use it than ask for a refund later.

When we refund

• You bought before the build shipped and changed your mind: full refund, no questions, as long as you have not downloaded the build.
• The product does not do what this site says it does: full refund within 30 days of purchase.
• A technical problem we cannot fix prevents you from using it: full refund within 30 days of purchase.
• Double purchase or wrong plan: we refund the difference, or the duplicate, whenever it happened.

When we do not

• The software works as described and you simply stopped using it.
• You asked more than 30 days after purchase, outside the cases above.
• The license key has been shared or used beyond its terms.

Your legal right of withdrawal

If you are a consumer in the European Union, you normally have 14 days to withdraw from a distance purchase. For digital content delivered immediately, that right ends once delivery has begun with your express consent, which you give at checkout. The policy above is what we offer beyond that.

How to ask

Write to contact@clearcuteditions.fr with the email address you bought with and, if you have it, the invoice number. We answer on working days. Approved refunds go back to the original payment method through Stripe, usually within a few working days, and the license key is then deactivated.